In 2020, necessity drove technology adoption, as well as the earnest effort to use it well. As the economy rights itself, technology adoption doesn’t feel quite as critical, though it’s still high on the priority list for many companies, according to our most recent survey, from December 2020. That and some overly optimistic estimates of likely benefits, possibly encouraged by aggressive salespeople, often leave technology adopters feeling as though they didn’t get what they expected, per a McKinsey survey on the industrial application of cloud technology.

All businesses want to do more with less. Automation makes it possible to perform more work with fewer people and free up time for innovating ways to generate more profit.

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